How to Initiate a Return

To initiate a return, please submit your request through our online Return Portal within 14 days of receiving your order.

General Return Guidelines

• Return requests must be submitted within 14 days of delivery.
• Products returned without an approved return request will not be processed.
• All returned merchandise must comply with our Return Eligibility requirements.
• Returns shipped without the approved return label or outside the prescribed timelines may be refused.
• Original shipping charges paid at the time of purchase are non-refundable.
• Import duties, customs duties, taxes and any other governmental charges paid at the time of purchase are non-refundable.

Orders Delivered Within the United States & Canada

Return Process

1. Submit your return request through our Return Portal within 14 days of delivery.
2. Once approved, a prepaid return shipping label will be generated through our returns partner, Redo.
3. Securely pack your item in the original packaging, attach the prepaid shipping label, and drop off your parcel at the designated carrier location.

Return Shipping Costs

• If you purchased Redo Return Coverage at checkout, your USD 30 return shipping fee will be waived off.
• If you did not purchase Redo Return Coverage, the applicable USD 30 return shipping fee, or the fee displayed in the Return Portal, will be deducted from your refund.
• Import export duties, customs duties, taxes and any other governmental charges paid at the time of purchase are non-refundable.

Orders Delivered Outside the United States & Canada

Return Process

1. Submit your return request via email to inquiries@rococosand.com within 14 days of delivery.
2. Our Customer Care team will review your request within 48 hours.
3. Once approved, we will email you a prepaid return shipping label.
4. Securely pack your item, attach the shipping label, and dispatch your parcel using the carrier instructions provided.

Return Shipping Costs

• A USD 30 return shipping fee will be deducted from your refund for all approved returns.
• Rococosand will provide the prepaid return shipping label once your return request has been approved.
• Return shipping charges are non-refundable.
• Any additional duties, taxes, customs charges, brokerage fees, or carrier fees incurred are non returnable 

Inspection & Refunds

All returned merchandise undergoes a quality inspection upon receipt.

If your return meets our quality standards:

• Your refund will be issued to the original payment method used at checkout.
• Original shipping charges are non-refundable. Any additional duties, taxes, customs charges, brokerage fees, or carrier fees incurred are non returnable 
• You will receive an email confirmation once your refund has been processed.
• Refunds are typically completed within 7-10 business days following successful quality inspection.

During promotional or sale periods, processing times may extend by 2-3 additional business days.

Damaged or Incorrect Items

If you receive an incorrect, defective, or damaged item, please submit a return request within 48 hours of delivery and upload clear photographs showing the issue.

Claims submitted after this period may not be accepted.

Final Sale

Products marked FINAL SALE Or on 50% & above discount are not eligible for return, exchange, refund, or store credit.

Accessories

For hygiene reasons, returns are not accepted on accessories including, but not limited to Hair Scrunchies, Headbands, Scarves, Swimwear, Bags unless the product is damaged or incorrect.

Gift Cards

Gift Cards are non-refundable and cannot be exchanged for cash. They remain valid for redemption for one (1) year from the date of purchase, subject to applicable law.

Online & In-Store Purchases

To maintain inventory integrity across sales channels:

• Products purchased through the Rococosand website cannot be returned or exchanged at any Rococsand boutique or partner retail location.
• Purchases made in-store are not eligible for return, exchange, or refund through our website.

Returns Sent Without Approval

Any merchandise returned without an approved return request, or received outside the prescribed return timeline, will not qualify for a refund, exchange, or store credit.

Where applicable, such merchandise may be returned to the customer at the customer's sole cost and risk.

Returns Sent in Error

If you have inadvertently returned an item that was not purchased from Rococosand, please contact us at inquiries@Rococosand.com as soon as possible.

While we will make every reasonable effort to assist in locating the item, Rococsand cannot guarantee its recovery and accept no responsibility for replacing, returning, or compensating for products that were not originally purchased from us.

Right to Refuse Returns

Rococosand reserves the right to refuse any return that, in our sole discretion, does not comply with this Return Policy, including but not limited to products that:

• show signs of wear, washing, alteration, perfume, makeup, or damage;
• are returned without original tags, packaging, garment bags, or the security Return Tag;
• belong to non-returnable categories;
• are returned after the applicable return window; or
• are returned without prior authorization.

This policy is designed to protect the quality, authenticity, and integrity of every Rococosand product while ensuring a fair and consistent experience for all customers.

Return to Origin (RTO)

If an order is returned to Roccosand because it could not be delivered or is refused by the customer for any reason, it will be treated as a Return to Origin (RTO).

Please note:

• Any shipping or freight charges incurred as a result of the RTO will be deducted from the refundable amount.
• For orders originally shipped with complimentary shipping, the following shipping charges will be deducted from the refund:
• USD 30 for orders delivered within the United States.
• USD 60 for orders delivered outside the United States.
• Original shipping charges, import duties, customs duties, taxes, VAT/GST, brokerage fees, and any other governmental charges are non-refundable.
• Refunds, if applicable, will be processed only after the returned parcel has been received..

We are unable to accommodateDirect Exchanges. If you would like to exchange the Product, please Return your order and place a new order by using store credit. Kindly see our Return policy as set out herein for further details.

Upon completion of all processes, and once the Return of the Product is approved by us, we will refund the Full Price Product cost except the shipping charges and duties/taxes (Shipping Freight USD 30 within USA and USD 60 outside USA + Duty/Taxes as applied for both US & Non-US Orders, will be deducted from refund amount) to you in the form of (a) “Refund to Store Credit” or (b) “Refund to Original Payment Method” (as preferred by you at the time of filling of Return Form). Please note that styles on final sale and on or above 50% discount are not eligible for return.

We have our Return App on the website -Re:do.Incase customer have opted Re:do -

• The $30 fee will not be deducted from the refund amount.
• If the customer does not opt for Re:do, the charges displayed at the time of raising the return request will be paid by the customer.

Refund to Original Payment-

• In case you have opted for the “Refund to Original Payment” method, shipping charges paid by you shall be deducted from the refund to be received by you. In case the item was shipped with ‘free delivery’, an amount of USD 30 (United States Dollar Thirty) shall be deducted from the order amount within USA and USD 60 outside USA. The refunded amount shall be exclusive of any duties and/or taxes.
• Once we have received your package as per our Return policies as set out herein, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
• Accordingly, please note that a refund may take 7-14 days to reflect in your bank account.

Refund to Store Credit -

• In case you have opted for the “Refund to Store Credit” method, shipping charges paid by you shall not be deducted from the refund to be received by you. Please note, the shipping charges or other charges borne by you, are non-refundable. In such cases, wherein the shipping of the Product was undertaken as a ‘free delivery’ an amount of USD 30 (United States Dollar Thirty) shall be deducted from the order amount within USA and USD 60 outside USA.
• The store credit which is refunded to you, can be used by you to repurchase our Product, within a period of 365 (Three Hundred Sixty Five) days of receipt of store credit into your ‘User Account’. The refunded store credit shall be exclusive of any duties and/or taxes. The store credits shall be non-transferable into your bank account.
• It is hereby clarified that in cases of returns, Hemant and Nandita or the Company does not refund the duties/taxes (as applicable, as per applicable laws) (paid by the customer, at the time of purchase of Product). You may contact your local customs office to get your tax refund processed.
• Valid Return Pick Up Request and Pick-up Charges borne by Us/You
• We provide a Return Pick-up facility, wherein charges for Return shall be taken care by us, for each validly placed Return (as per our policies herein). Once your Return request is approved, the shipping team will arrange the pick up by our courier and logistics services provider in your area where shipping was undertaken. Returns must be delivered to the logistic service within 72 hours of receiving the return label for a refund. Any return handed over to DHL/UPS after 72 hours will be returned to the sender.
• Any Return of Product received by us, which does not comply with our policies herein, or any Return request(s) received after 48 (Forty Eight) hours of delivery (as per terms herein, notwithstanding the delays) shall not be accepted by us, and in case the Product has been sent to us, will be returned to you, at your sole expense and risk.

Some miscellaneous requirements to be aware of for the Return Process -

• The Return form is compulsory for all Returns. Please make sure that it is enclosed in the packing, while sending the returns. For all returns, please mention specifically the terms “RETURN TO SHIPPER”, the relevant ‘Order Number’, and ‘SKU name’ on the package for easy reference.
• Any items purchased by the Store Credits (received as store credits upon successful valid Return) won’t be entitled for any further Return or exchange.
• CANCELLATION OF CUSTOMER ORDER FOR REASONS GIVEN HEREIN BELOW–
• We consider it our responsibility, that your desired Products/ reach you, as per policies specified herein. In this regard, (i) in cases wherein we are unable to ship your purchased Products within 20 (Twenty) days of you placing the order and the Company receiving the same, or, (ii) in cases wherein you do not receive tracking details within 20 (Twenty) days of placing the relevant Order and, the Company receiving the same, you are entitled to cancel the relevant Order placed by you by following the Return process mentioned above RETURN FORM.
• In case of bona-fide cancellations of Orders as given above, we shall refund the amount directly into your bank account (as per the Return Form).
• In this regard please note that, the Return process can be initiated through the RETURN FORM only, request sent on email will not be considered.

For all returns being processed from delivery of product, goods, item, such as clothing and accessories (“Product”) undertaken outside the territories of India to you (or the “Customer”), we arrange for pick-up, as per our policies given herein below.

Return Eligibility

We accept returns for eligible products purchased through the Rococosand website within 14 days of the delivery date.

To qualify for a return:

• The return request must be submitted via email to inquiries@rococosand.com within 14 days of delivery.
• The product must be shipped back within 5 days of return approval.
• The item must be in original condition (including tags) and must be unworn, unwashed, unaltered, and unused.
• All original tags, labels, packaging, garment bags, and accessories must be returned in their original condition.
• The security Return Tag attached to the garment must remain intact. Once removed, the item is no longer eligible for return.
• Products must not have been used for photography, content creation, social media, commercial purposes, events, or any form of personal or financial gain.

Hemant & Nandita reserves the right to decline any return that does not satisfy these conditions.

How to Initiate a Return

1. Submit your request email inquiries@rococosand.com within 14 days of receiving your order.
2. Our Customer Care team will review your request within 48 hours.
3. Once approved, securely pack your item and dispatch it within 5 days.

Please Note

• We currently do not offer return pick-up services within India.
• Return requests submitted via email will not be accepted.
• Products received without an approved return request will not be processed.
• Customers are responsible for arranging and bearing the cost of return shipping, including all transit-related risks until the parcel is received by our warehouse.

Return Address

Ecommerce Department (Order No. #IRS_____)
Lintl Clothing Pvt. Ltd.
B-116, Sector 63
Noida – 201301, Uttar Pradesh, India
Phone: +91-8826474800 

Inspection & Refunds

All returned merchandise undergoes a quality inspection upon receipt.

If your return meets our quality standards:

• Your refund will be issued to the original payment method used at checkout.
• Shipping charges  are non-refundable.
• You will receive an email confirmation once your refund has been processed.
• Refunds are typically completed within 7-10 business days following successful quality inspection.

During promotional or sale periods, processing times may extend by 1–2 additional business days.

Damaged or Incorrect Items

If you receive an incorrect, defective, or damaged item, please submit a return request within 48 hours of delivery and upload clear photographs showing the issue.

Claims submitted after this period may not be accepted.

Final Sale

Products marked FINAL SALE OR on 50% and above discounts are not eligible for return, exchange, refund, or store credit.

Accessories

For hygiene reasons, returns are not accepted on accessories including, but not limited to Hair Scrunchies, Headbands, Scarves, Swimwear, Bags unless the product is damaged or incorrect.

Gift Cards

Gift Cards are non-refundable and cannot be exchanged for cash. They remain valid for redemption for one (1) year from the date of purchase, subject to applicable law.

Online & In-Store Purchases

To maintain inventory integrity across sales channels:

• Products purchased through the Rococosand India website cannot be returned or exchanged at any Rococosand boutique or partner retail location.
• Purchases made in-store are not eligible for return, exchange, or refund through our website.

Returns Sent Without Approval

Any merchandise returned without an approved return request, or received outside the prescribed return timeline, will not qualify for a refund, exchange, or store credit.

Where applicable, such merchandise may be returned to the customer at the customer's sole cost and risk.

Returns Sent in Error

If you have inadvertently returned an item that was not purchased from Rococosand, please contact us at inquiries@rococosand.com as soon as possible.

While we will make every reasonable effort to assist in locating the item, Rococosand cannot guarantee its recovery and accept no responsibility for replacing, returning, or compensating for products that were not originally purchased from us.

Right to Refuse Returns

Rococosand reserves the right to refuse any return that, in our sole discretion, does not comply with this Return Policy, including but not limited to products that:

• show signs of wear, washing, alteration, perfume, makeup, or damage;
• are returned without original tags, packaging, garment bags, or the security Return Tag;
• belong to non-returnable categories;
• are returned after the applicable return window; or
• are returned without prior authorization.

This policy is designed to protect the quality, authenticity, and integrity of every RococoSand product while ensuring a fair and consistent experience for all customers.

We are unable to accommodate Direct Exchanges. If you would like to exchange a Product, please return your order and place a new order using your store credit or original payment method.

Upon completion of all processes, and once the Return of the Product is approved by us, we will refund the Full Price Product cost to you in the form of (a) “Refund to Store Credit” or (b) “Refund to Original Payment Method” (as preferred by you at the time of filling of Return Form). Returns against discounted styles for store credit only. Please note that styles on final sale and on or above 50% discount not eligible for return.

Refund to Original Payment -

• In case you have opted for the “Refund to Original Payment” method, the complete amount paid by you shall be given as full and final complete refund to the specified bank account, subject to policies herein.
• Once we have received your package as per our Return policies as set out herein, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
• Accordingly, please note that a refund may take 7-14 days to reflect in your bank account.

Refund to Store Credit -

• In case you have opted for the “Refund to Store Credit” method, the complete amount paid by you shall be given as full and final complete refund as store credit, subject to policies herein
• The store credit which is refunded to you, can be used by you to repurchase our Product, within a period of 365 (Three Hundred Sixty Five) days of receipt of store credit into your ‘User Account’. The store credits shall be non-transferable into your bank account.
• Valid Return Pick Up Request and Pick-up Charges borne by Us/You
• We don’t provide Return Pick-up facility within the territories of India as per our policies. However, we have mentioned the courier and logistics services provider(s)’ number(s) for your help, so as to help/assist you in arranging a pick up (as per terms given in the Return Form).. Charges for returned items are the responsibility of the customer.
• Any Return of Product received by us, which does not comply with our policies herein, or any Return request(s) received after 48 (Forty Eight) hours of delivery (as per terms herein, notwithstanding the delays) shall not be accepted by us, and in case the Product has been sent to us, will be returned to you, at your sole expense and risk.

Policy on Return Courier Service Provider - 

• We strongly recommend you to please use reliable courier services like Blue Dart, DTDC, Delhivery, First Flight, etc. while shipping the relevant Product to us for Returns.
• Rococo Sand or the LINTL CLOTHING PVT LTD (the Company), provided under the Terms and Conditions (we require you to read the Terms and Conditions and overall Agreement carefully before engaging with us through purchases or otherwise), are not liable for the loss/damage of garments in Return transit.

Some miscellaneous requirements to be aware of for the Return Process -

• The Return form is compulsory for all Returns. Please make sure that it is enclosed in the packing, while sending the returns. For all returns, please mention specifically the terms “RETURN TO SHIPPER”, the relevant ‘Order Number’, and ‘SKU name’ on the package for easy reference.
• Any items purchased by the Store Credits (received as store credits upon successful valid Return) won’t be entitled for any further Return or exchange.
• CANCELLATION OF CUSTOMER ORDER FOR REASONS GIVEN HEREIN BELOW– 
• We consider it our responsibility, that your desired Products/ reach you, as per policies specified herein. In this regard, (i) in cases wherein we are unable to ship your purchased Products within 20 (Twenty) days of you placing the order and the Company receiving the same, or, (ii) in cases wherein you do not receive tracking details within 20 (Twenty) days of placing the relevant Order and, the Company receiving the same, you are entitled to cancel the relevant Order placed by you by following the Return process mentioned above [Link may be provided here as well].
• In case of bona-fide cancellations of Orders as given above, we shall refund the amount directly into your bank account (as per the Return Form).
• In this regard please note that, the Return process can be initiated through the Return form only, request sent on email will not be considered.