Ans. No, you may only use 1 (One) Promotional Coupons/Codes in a single purchase or in a single customer order for the same Product(s).

Ans. The Promotional Coupon/Code is only valid on products that are shown at full price.

Ans. Once the payment for the order has been credited in our account, you will receive a confirmation email and a SMS of Order Receipt.

Ans. Once the payment for the order has been credited in our account, you will receive a confirmation email and a SMS of Order Receipt. After Order Confirmation, we will process the order within 5-15 days and send you tracking details. Orders are packed and shipped between Mondays to Friday, excluding public holidays. In case any order is placed on Saturday, Sunday or any public holiday, the same will be processed and shipped on the next business days.

To track your order, click the "account" icon located at the top right of the website. Log in, then use the menu to track your order.

Ans. In case you don't find your email notifications, please look into the Promotions/Spam folder in your mailbox.

Ans. No. We do not take orders over the phone. The customer has to place the order directly on the website.

Ans. We know everyone loves a good promotion! Our website changes promotions frequently. Follow us on Instagram and Facebook to stay in the loop and know about the latest promotions and events.

Ans. We ship and deliver worldwide, subject to applicable laws of India in regards to shipping, and our courier and logistics service providers' terms and conditions.

Ans. We provide free shipping within USA for orders of value above USD 199 (One Hundred and Ninety Nine Only).

Ans. The Price of the Products you pay at the time of purchase is inclusive of the applicable taxes and duties for Customers in the USA. The Customers from any other country/region except the USA will have to pay applicable taxes and duties on the Products at checkout.

Ans. All the orders are shipped from India.

Ans. Yes we do ship to a PO box.

Ans. No. Once the order is placed, you won’t be able to add more items in it. You will have to place another order. You can email us on customercare@rococosand.com in case you want both the orders to be shipped together.

Ans. At times, the order is shipped in different tranches/consignments as per requirements. Please email us at customercare@rococosand.com to get any and all clarity on your order.

Ans. Due to our systems limitation, we cannot add a discount code after an order is placed. The order will need to be cancelled and then placed again with the discount code applied. Please reach out to customercare@rococosand.com for further assistance.

Ans. You can contact us in case you want to cancel the order - customercare@rococosand.com

Ans. You can click on "notify me" on our website so that you get notified if the garment is back in stock. You can subscribe to our website to get such updates.

Ans. All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We understand purchasing Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions.

Ans. Anything marked on final sale or on 50% and above is non-returnable.

Ans. Please read our size guide on the product page. If you would like further advice on sizing please contact customercare@rococosand.com.

Ans. You can refer to our ‘size conversion chart and size guide’ by Product category. Though the look and feel of each Product is different, hence the silhouette will have unique measurements. For exact measurements on a style, please contact us at customercare@rococosand.com with your waist, hip, and bust measurements so we can assist you as efficiently as possible.

Ans. Upon the receipt of the returned Product, we will inspect and notify if the returned Product is approved for a Return. Once approved, We will refund the Product cost to you in the form of “Refund to store credit” or “Refund to original payment method” (As preferred by you at the time of filling the Return Form). In the case of “Refund to store credit”, the credit can be used to repurchase within a period of 365 (Three hundred sixty five) days. Store Credits can only be used once and will not be reissued in the event of a Return.

Ans. In cases wherein you have not been charged during checkout/purchase for shipping, USD 30 within USA and USD 60 outside USA shall be deducted from the Return/store credit amount.

Ans. You may initiate the Return process of the Product within 48 (Forty Eight) hours of the delivery. All Return of products needs to be initiated via our Return Portal. Once you have placed a Return request and the same is approved by us, the Return process shall be commenced. We provide Return pick-up assistance for orders shipped.

Ans. We require you to initiate any and all Return requests within 48 (Forty Eight) hours via our Return Form, which may additionally include you attaching and uploading relevant pictures of the Product/goods/items you are looking to Return. We shall approve your Return request subject to our policies.

Ans. Rococo Sand is not liable for the loss of garments in Return transit. Please review our Terms and Conditions on the website.

Ans. We apologize if you have received a damaged item. Please initiate the Return process within 48 hours by filling the Return Form and submitting/uploading relevant pictures. Sorry for the inconvenience.

Ans. Please send the Order to our address –
Attn: E–Commerce Manager
ROCOCO SAND
B-116, SEC 63, NOIDA - 201301
UTTAR PRADESH
INDIA.

Ans. No. Only price of the Product as displayed to you at the time of purchase may be refunded or provided as store credit.

Ans. Once we have received your package as per our Return policies, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).

Ans. We are currently unable to accommodate direct exchanges. If you would like to exchange, please Return your order and place a new one.

Ans. We provide you the following payment options on the Website:

• Debit or Credit Card
• Google Pay
• Net Banking
• Wire Transfer
• PayPal

Ans. Our screens are tuned differently and colors that you see on your screen may be close but not exactly the same as the Product.

Ans. You can provide feedback via the "Contact Us" section on our website.

Ans. Our garments are made in India.

Ans. Yes, all our garments are inclusive of taxes.